If you would like to cancel or change your order, call 1-800-WACOAL-0 Monday to Friday 9 a.m.- 8 p.m. EST as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get merchandise on its way quickly and efficiently. Therefore, we cannot change or cancel an order once it has entered the shipping process.
All orders, including those requesting priority shipping, that are placed on weekends will go out starting on Monday. Please keep in mind UPS does not deliver on Saturdays and carriers will not guarantee the arrival dates of packages. Shipping by United Parcel Service (UPS) is not available to Alaska, Hawaii, the U.S. territories, PO boxes, or APO and FBO addresses.View our shipping rates.
After you place an order online we will send you an email confirming your purchase. If you do not receive this email, please contact us at email@example.com. Once your order has been shipped—usually within 1-2 business days—you will receive another email, which will include your tracking number. If the shipping of your merchandise will be delayed for any reason, you will also be notified by email.
At Wacoal, we believe so strongly in the quality of our fabrics and our craftsmanship that we are willing to guarantee your satisfaction. This means that we offer FREE returns on any UNWORN or defective garments purchased on Wacoal-America.com, if the merchandise is returned within 60 days from the original ship date.. To ensure you receive a full refund remember to:
* We reserve the right to refuse returns on items that do not meet acceptable hygiene and health standards.
Wacoal does not offer exchanges. Please use the prepaid return label included in your package to ship your unwanted merchandise back to Wacoal. Then you can place a new order on our website for the item(s) you would like. Remember, Wacoal uses the United States Postal Service (USPS) as its carrier for returns, which means that it could take up to two weeks for your package to reach our warehouse. If the garments still have the hangtags on them, are not damaged, and have been returned within 60 days of the original ship date, we will issue a full refund—less the non-refundable initial shipping fee—to either the credit card or Paypal account that you originally used to purchase them. Please contact our customer service representatives at 1-800-922-6250 Monday to Friday from 9:00 a.m. to 8:00 p.m. EST with any questions you may have.
Please note that Wacoal uses the U.S. Postal Service (USPS) as its carrier for returns, which means that it could take up to two weeks for your item(s) to reach our warehouse. As soon as your return is received, the garments are inspected. If there is no damage and the hangtags are still on the garment, we will issue a full refund—less the non-refundable initial shipping fee—via the same method used to purchase the item(s). Depending on your bank, credit card refunds will be posted to your account in 8-10 business days.
The shipping address for wacoal-america.com returns is:
Wacoal Direct Returns
50 Polito Avenue
Lyndhurst, New Jersey 07071