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LAST UPDATED: 03/15/2018


Wacoal Direct Corp. is concerned about privacy issues and wants you to be familiar with how we collect, use and disclose information. This Privacy Policy describes our practices in connection with information that we collect through the website owned or operated by us from which you are accessing this Privacy Policy (the "Site") and/or retail stores owned and operated by us (“Company Stores”). By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.

This Privacy Policy does not apply to information that you may provide to us, or that we may obtain, other than through our Site or the Company Stores. In addition, to the extent that you submit any Personal Information to any third party (for example, via a third-party software application or service that is included in the Site, such as Facebook), the third party's collection, use and disclosure of such information may be governed by its privacy policy, and not by our Privacy Policy.


What is Personal Information?

"Personal Information" is information that identifies you as an individual, such as:

How do we collect Personal Information from you?

We collect Personal information through the Site when you participate in various opportunities provided through the Site or at a Company Store, for example:

How do we use your Personal Information?

We may use Personal Information:

How Is Personal Information Disclosed?

Your Personal Information may be disclosed:


What is Non-Personal Information?

"Non-Personal Information" is any information that does not reveal your specific identity, such as:

How do we collect Non-Personal Information?

We and our third party service providers may collect Non-Personal Information in a variety of ways, including:

How do we use and disclose Non-Personal Information?

Because Non-Personal Information does not personally identify you, we may use and disclose Non-Personal Information for any purpose.

In some instances, we may combine Non-Personal Information with Personal Information (for example, by combining your name with your geographical location). If we combine any Non-Personal Information with Personal Information, we will treat the combined information as Personal Information as long as it is combined.


What is an IP Address?

Your "IP Address" is a number that is automatically assigned to the computer that you are using by your Internet Service Provider (ISP).

How do we collect IP Addresses?

An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites.

How do we use and disclose IP Addresses?

We may use IP addresses for purposes such as calculating Site usage levels, helping diagnose server problems, customizing Site content and Promotions, directing you to appropriate areas of the Site and assisting you in finding physical stores near you, tracking and analyzing user behavior on the Site, and administering the Site. We may also use and disclose IP Addresses for all the purposes for which we use and disclose Personal Information. Please note that we treat IP Addresses, server log files and related information as Non-Personal Information, except where we are required to do otherwise under applicable law.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site to which this Site contains a link. The inclusion of a link on the Site does not imply endorsement of the linked site by us or by our affiliates.


We may use third-party advertising companies to serve ads when you visit our Site. These companies may use information about your visit to this Site in order to provide advertisements about goods and services that may be of interest to you. In the course of serving advertisements to this Site, these companies may place or recognize a unique cookie on your browser. If you would like more information about this practice and to know your choices about not having this information used by these companies, please visit this site.


We use our own cookies in coordination with service providers to help determine which of our ads are shown to you on other websites. If you do not wish us to set cookies on your browser, you may block cookies by adjusting your browser settings. Please be aware that if you choose to decline the use of cookies, all of the features, functionality and promotions available on and through the Site may not be available to you. We may also work with third-party companies that use their tracking technologies (including cookies and pixel tags) on our websites in order to provide tailored advertisements on our behalf and on behalf of other advertisers across the Internet. These companies may collect information about your activity on our sites and your interaction with our advertising and other communications and use this information to determine which ads you see on third-party websites and applications. For information about how to opt out of receiving behavioral advertisements from our advertising partners, click here or click here.


We use reasonable organizational, technical and administrative measures to protect Personal Information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. Please do not send us sensitive information through email. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the "Contacting Us" section below.


What are your choices regarding our use of your Personal Information?

If you no longer want to receive marketing-related emails from us and our affiliates, including Wacoal America, Inc. on a going-forward basis, you may opt-out of receiving these marketing-related emails by either:

We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you do opt-out of receiving marketing-related messages from us, we may still send you important administrative messages, including communications regarding your orders, and you cannot opt-out from receiving administrative messages.

How can you access your Personal Information?

If you would like to review, correct, update, suppress or otherwise limit our use of your Personal Information that has been previously provided to us, you may do so by updating your user preferences in the "My Account" section of our website, or by calling us at 1-800-WACOAL-0 (922-6250). For your protection, we may need to verify your identity before implementing your request.

In your request, please make clear what information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. We will try to comply with your request as soon as reasonably practicable. However, please be aware that we may need to retain certain information for recordkeeping purposes, and there may also be residual information that will remain in our databases and other records.


We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or allowed by law.


The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site.


By using the Site and submitting any Personal Information, you agree to the transfer of Personal Information to other countries, such as the United States, which may provide a different level of data security than your country of residence.


We may change this Privacy Policy. Please take a look at the "Last Updated" legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact us by email at, or please write to the following address:

Customer Service
1 Wacoal Plaza
Lyndhurst, NJ 07071